Digital Download & Refund Policy

Digital files

Because STL products are delivered digitally and access can be granted immediately, completed digital purchases and membership claims are generally final once the file or entitlement has been delivered. This policy does not limit any refund, cancellation, or other right that applicable law requires.

We will help when something is wrong

If you receive the wrong file, a purchased entitlement is missing from My Library, a file is corrupted, or the product materially differs from what the product page described, contact Support. We will first try to correct or replace the affected digital file. If we cannot reasonably correct the issue, we may provide an appropriate refund or account credit.

Duplicate purchases

The site is designed to keep owned designs in My Library and avoid charging membership credits twice. If a technical problem causes an accidental duplicate paid purchase of the same digital product, contact Support so the duplicate transaction can be reviewed.

Change of mind

Refunds are not ordinarily provided simply because a customer changes their mind after digital access has been delivered, selected the wrong design, or no longer needs the file. Please review the product title, preview, included sizes, and license before checkout.

Memberships

Canceling a recurring membership stops future renewals. It does not ordinarily refund a billing period that has already begun. Designs already claimed into My Library remain available for re-download. Monthly credits that were not used before a new credit period begins do not roll over.

Commercial Cutter License

Canceling the Commercial Cutter License add-on stops future renewals and ends the right to manufacture additional physical cutters for sale under that add-on when the paid license period ends. Digital-file redistribution is never permitted.

How to request help

Email support@cuttervault.com with the account email, product name, and a short description of the issue.